About Us

Gloria Claessen

Gloria Claessen is the Director of RICO Training, Processes & Strategies.  Her consulting and training experience ranges across the public, community and private sector. She is a skilled facilitator and trainer and has provided consultative and training processes for specific client and stakeholder groups.  The diverse range of organisations and groups she has worked with* reflect the breadth of her expertise and knowledge and her capacity to work and lead in complex and high profile situations.

The particular area of expertise Gloria holds is the identification and targeting of challenges and issues for individuals and organisations in order to develop and facilitate processes which address those challenges and issues.  Her professional experience and studies give her a unique blend of HRM and HRD perspectives and skills. Her strength lies in being an effective catalyst for change through engagement at all levels of the organisation. She has a passion for fostering resilience in individuals and their environments.

Gloria has designed and delivered a range of training and learning experiences for participants with varied interests and backgrounds. These experiences include education in: Life Skills; Communication Skills; Conflict Resolution; Mental Health First Aid; Resilience; Suicide Prevention, Intervention and Postvention; The Myers Briggs Type Indicator (MBTI); as well as processes for developing leaders, coaching, strategic planning, articulation of vision and mission and building effective teams. She has also designed and facilitated processes to facilitate change and development in the individual, communal and organisational contexts. In 2007, Gloria became the first consultant member of the Mental Health First Aid and Youth Mental Health First Aid National Training Team.

Academic qualifications Gloria holds include a Master Degree in Education, a Post Graduate Diploma in Professional Development Education, Certificate IV Training and Assessment and a Certificate IV in Community Mediation.  Gloria is an accredited and highly experienced facilitator of Myers Briggs Type Indicator (MBTI ®) applications, including the new Management Team Roles Indicator (MTR-i).  She is also a Master Trainer in Mental Health First Aid, Youth Mental Health First Aid, Applied Suicide Intervention Skills Training (ASIST) and associated programs aimed at promotion and enhancement of individual and organisational well being and performance.

Gloria is a member of the Australian Association of Psychological Type (AusAPT) and the Chamber of Women in Business (CWB), ACT.


During 2008, RICO has provided consultative and training services to a range of organisations including:

  • The Attorney-General’s Department
  • The Department of Defence
  • The Department of Education and Training
  • The Catholic Education Office
  • CIT, Reid campus
  • The Department of Families, Housing, Community Services and Indigenous Affairs
  • IP Australia
  • Lifeline Canberra Inc
  • Mental Health First Aid Training and Research (ORYGEN Research, Melbourne University)
  • The National Library of Australia
  • The Oaktree Foundation