Conflict Resolution Education

Conflict is a natural part of life.

- how you handle it makes all the difference.

Do you want:

  • more effective skills to manage conflict?
  • advanced techniques for interpersonal communication?
  • greater self-confidence for dealing with conflict situations?
  • basic negotiation skills?
  • practical problem-solving skills for personal effectiveness?

This course offers a practical approach to developing better relationships, both at work and at home. The content and skills covered include

  • Understanding Conflict
  • The Win-Win Approach
  • The Creative Response
  • Empathy
  • Appropriate Assertiveness
  • Managing Emotions
  • Willingness to Resolve
  • Co-operative Power
  • Mapping the Conflict
  • Designing Options

It consists of 5 x 2.5 hour modules that can be offered in a variety of formats: 2 day, 2 x 1 day; 5 weekly sessions.

In addition, courses can be tailored to suit the needs of a Conflict Resolution literate community or organisation by focusing on the particular aspects of conflict resolution knowledge and skills perceived as missing in the community or organisation's operation and/or identified as needing to be refined.

Find out about the Conflict Resolution Skills for the School Community workshop.

NB Other workshops can be developed based on your specific requirements.