Conflict Resolution Education

Conflict is a natural part of life.

- how you handle it makes all the difference.

Do you want:

• more effective skills to manage conflict?
• advanced techniques for interpersonal communication?
• greater self-confidence for dealing with conflict situations?
• basic negotiation skills?
• practical problem-solving skills for personal effectiveness?

This course offers a practical approach to developing better relationships, both at work and at home. The content and skills covered include

• Understanding Conflict
• The Win-Win Approach
• The Creative Response
• Empathy
• Appropriate Assertiveness
• Managing Emotions
• Willingness to Resolve
• Co-operative Power
• Mapping the Conflict
• Designing Options

It consists of 5 x 2.5 hour modules that can be offered in a variety of formats: 2 day, 2 x 1 day; 5 weekly sessions.

In addition, courses can be tailored to suit the needs of a Conflict Resolution literate community or organisation by focusing on the particular aspects of conflict resolution knowledge and skills perceived as missing in the community or organisation's operation and/or identified as needing to be refined.

Find out about the Conflict Resolution Skills for the School Community workshop.

NB Other workshops can be developed based on your specific requirements.